Oasis Privacy Policy

Privacy is extremely important to us. We do not sell your data to any third parties, or use data for any other purpose than to provide a better service. This privacy policy describes that in more detail - the way that we use and collect your data in order to provide our service. If you have questions about this policy, then please contact us at oasislistens@gmail.com.
Definitions. In this document we use some words that we'd like to define. "Personal Information" is information that can be used to identify you as an individual. Oasis considers this to include information that alone or when in combination with other information may be used to readily identify or contact you, such as: name, address, email address, or phone number. Oasis does not consider Personal Information to include information that has been anonymized so that it does not allow a third party to easily identify a specific individual. Most typically, the only Personal Information we have access to is your phone number. We may occasionally have access to other information you voluntarily provide, such as your name, or email address (if you email us).
Communications with Oasis. If you engage in communication with listener on Oasis, or if you engage in a pre- or post-call survey related to any such communication, you may voluntarily provide, or otherwise be asked to provide, Personal Information such as your name, cell phone number and other information to facilitate service.  By providing Personal Information and other information to Oasis, you consent Oasis collecting and processing such information for the purposes outlined in this Privacy Policy. We will store your phone number, so that the next time you call from that number you can be connected to the same listener you spoke with before, or another listener if that is what you request in the post-call survey. We do not routinely store other Personal Information. We may occasionally store information you voluntarily provide (such as your age or situations you are going through), but this will not be linked to your "Personal Information", i.e. it will not be linked to your phone number. Therefore we do not consider this "Personal Information". Such information will be stored in aggregate for us to better understand who our customers are, so we can provide a better service. Your listener will likely remember information about your situation, but this is not stored by Oasis. If you talk to a different listener the next time, they will not have access to any information you shared with the previous Oasis listener. We do not share this information between listeners, in order to protect your privacy. More broadly, all listeners at Oasis have signed a confidentiality agreement to keep your Personal Information within Oasis. 
Browser Information and Usage Information. We log web browser information (e.g., Internet Protocol addresses and browser types) and other usage information from Oasis’s website such as page view tallies, time spent on each page, geographic location information, page browsing information, subject matter browsing information and operating system information. We may also use browser information, cookies and pixel tags: to determine how you arrived at Oasis’s website, to determine whether you are a return visitor, to help us improve our product and service offerings, for quality assurance and training purposes, to help diagnose problems with our servers, to gather broad demographic information, to administer and optimize our services, to deliver marketing or other materials to you on behalf of third parties and for other lawful purposes. Your browser may be set to limit or prevent any of the browser information described above from being transmitted. We collect and store this information in aggregate, and can not attribute any particular browser action to a particular individual. Therefore we do not consider this "Personal Information".
Requests for Information, Promotions, News and other Content. When you sign up to receive information, updates on promotions, news and other content related to new and existing products and services related to Oasis, you will be asked to provide Personal Information, such as contact details and other information, relevant to delivering such news and information. We maintain all such information until requested by you to remove it, by emailing oasislistens@gmail.com.
Aggregate Information. We may aggregate anonymized information such as call length so that it is not Personal Information, and we may use and share such aggregated information for training and quality assurance purposes, for purposes of delivering our services, for purposes of expanding and improving our services and for other lawful purposes.
Payment Information. In the event that a User elects to purchase paid services, other Personal Information such as name, address and credit card payment information will be collected in order to process payment. Such information will not be shared with anyone outside of Oasis. Payments are processed by Third Party Payment Providers and we do not have access to your credit card information at any time.
Confidentiality. All listeners at Oasis have signed a confidentiality agreement to keep your Personal Information within Oasis. Oasis will then only utilize said Personal Information in accordance with policies described above.
Child Protection. Oasis complies with the Children’s Privacy Protection Act and clearly specifies that customers must be at least 18 years-old, or between the ages of 13-18 years old with parental consent. If Oasis learns of a customer who is younger than 18, or 13-18 years old without parental consent, then Oasis, at their sole discretion, can refuse to provide future services.
Consent and Changes. ​You may not use the Oasis listening service if you do not agree to be bound by this Privacy Policy; you understand that Oasis can change this privacy policy by posting changes to this website. Your ongoing use of Oasis indicates that you accept any changes to the Privacy Policy. If you have questions or comments regarding this privacy policy, then please contact us at oasislistens@gmail.com.